Hi, I'm Bonnie White.
A User Experience Researcher
with a passion for understanding how technology can help build and strengthen communities.
MY TOP 3 PROJECTS
Understanding Sellers
Created personas and journeys based on qualitative research to help Rocket Homes and its product team better understand and empathize with their clients.
My Role
Interviewed home sellers and synthesized findings into personas and journeys.
Main Goal
Better understand the home seller's needs and pain points.
REFI FAST PASS
During my internship experience at Rocket Mortgage I helped create a product which helps pre-existing clients find solutions for refinancing their home mortgage faster.
My Role
Created user flows, conducted and synthesized results from user tests.
Main Goal
Get clients to a refinancing solution more efficiently.
USER TESTING
Open Checkbook Detroit
I helped the City of Detroit's CFO conduct user testing and presented recommendations on a responsive website created to inform residents of the city's vendor spending.
My Role
I was the team lead and conducted and synthesized user interviews.
Main Goal
Learn how the initial design could be improved to better serve Detroiters.
